Shipping policy

At Kingsley Goods, we are committed to providing a reliable and convenient delivery service to our customers in the United Kingdom.

Website: https://kingsleygoods.store/
Email: kingsleygoods@gmail.com

1. Free Shipping

We offer free standard delivery on eligible orders to addresses in the United Kingdom.

There are no additional standard shipping charges for eligible orders unless otherwise stated at checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days, Monday to Friday, excluding public holidays.

Processing includes payment verification, order preparation and dispatch arrangements.

Once your order has been dispatched, you will receive available tracking information where applicable.

3. Delivery Time

After your order has been processed and dispatched, standard delivery to the United Kingdom typically takes:

5–10 business days

Please note that delivery times are estimates and are not guaranteed delivery dates.

The total time from placing an order to receiving it may therefore be approximately 6–13 business days, depending on the processing and delivery stages.

4. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Carrier delays

  • Customs processing

  • Public holidays

  • Severe weather

  • Transport disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your order has not arrived within the expected delivery period, please contact us at kingsleygoods@gmail.com so that we can investigate the status of your shipment.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch, as the carrier may require time to register the shipment in its system.

6. Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at kingsleygoods@gmail.com.

We will try to update the address before the order is dispatched, but we cannot guarantee that changes will always be possible.

7. Customs and Import Charges

For deliveries to the United Kingdom, customs procedures or other charges may apply depending on the origin of the goods, the applicable regulations and the circumstances of the shipment.

Where any customs duties, taxes or other charges are legally payable by the customer, we will provide information about them where required before the purchase is completed.

Customers should not assume that every international shipment is exempt from customs or import requirements.

8. Lost or Missing Deliveries

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at:

Email: kingsleygoods@gmail.com

We will investigate the shipment with the relevant delivery provider and take appropriate action.

Where applicable, we may offer a replacement or refund in accordance with your statutory rights and our Returns and Refunds Policy.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the packaging and damaged product, where possible

We will assess the issue and explain the available options.

Your statutory rights regarding faulty or damaged goods remain unaffected by this policy.

10. Delivery Restrictions

We currently offer standard delivery to addresses within the United Kingdom, subject to product availability and carrier coverage.

Certain products or locations may be subject to delivery restrictions. If this applies to your order, we will contact you where appropriate.

11. Returns

We offer free returns for eligible returns in accordance with our Returns and Refunds Policy.

Please contact us before returning any product so that we can provide the correct return instructions.

Do not send an item to a return address without first receiving instructions from our customer service team.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Kingsley Goods

Email: kingsleygoods@gmail.com
Website: https://kingsleygoods.store/

Business address:
Place du Trône 100, 3rd Floor
1050 Brussels, Belgium

Customer service hours:
Monday to Friday, 09:00–17:00 (UK time)

We aim to respond to customer enquiries during our stated business hours.